Customer Testimonials
Bob Tomlin is my service guy for the last 14 years. As a woman, when I came to Wilmington and needed to buy a new car, I didn't know who to trust. When I asked around, I kept hearing about how honest, fair and reliable the Kia dealership on Market xx. by Zoom xx. was. I did go to a few other dealerships and having brothers and a father who worked on cars, I had enough knowledge to know that these other dealerships were trying to take advantage. Then I went to the Kia dealership and what a difference!!!
They ... Read More DealerRater - Nov 14, 2026
Pretty terrible dealership to deal with , I’ve been here to look at cars multiple times and every single time I have gone to another Kia dealer for my purchase or lease. The sales people don’t know the cars, they are incredibly slow and keep you waiting and don’t want to work deals. Every car has “non-removable” dealer add-on. You are better off driving down to Myrtle Beach Kia.
This dealership has been nothing but a nightmare. We turned in our lease to them (a lease we happily drove all the way to Myrtle beach to do because they are so so much easier to deal with). Left them a brand new part that they assured us they would install for labor only since the part was physically there, now we are getting a bill and they are pretending they know nothing of it. You’ll thank your future self going to Myrtle beach kia instead of here!
I had a great experience at Coastal Kia. Steve Kramer understood what I was looking for and led me to the perfect vehicle!
Friendly. Patient. Professional. Understanding. Worked with us. Did not feel pressured or rushed. Took the time to answer questions.
Very professional. He was able to get me the car I wanted at the right price point
Everyone was very professional and easy to work with. They were able to get me the vehicle I wanted and the payments where I needed it to be.
Rodrigo is the best. No pressure just super helpful. Great customer care was given to me by all. From the owner, sales rep(Rodrigo) to the finance department.
The service team is exceptional. My Service Manager Bob was professional and a stellar knowledge expert. Your service team is great. I would recommend your service team to any Kia owner. Also, NICE addition to adding the video to what the team was working on with my car. Very professional and much appreciated. Deborah Leonardis
Was truly a great experience coming into Coastal Kia and picking out a new car, from Chad Duke greeting me in the parking lot, showing me a couple models, then the test drive. I thought i knew what I was looking for but he was so thorough, definitely a product specialist, explained everything to me. Then I met Isaiah Torres in the Finance Department, clearly another specialist, walked me through documents and signing paperwork all the while also thoroughly explaining everything to me. I'll tell you this, I rolled in with a rental in and I drove out with ... Read More Google - Nov 12, 2026
My son lives 5 1/2 hours away, and Paul at Coastal Kia made it very easy to get his vehicle repaired. Thank you once again, Paul. You’ve been great to work with.
Great car buying experience! My salesperson, Jacob, was friendly, helpful, and very pleasant to work with. He answered all my questions and walked me through the process. The dealership staff was also friendly, helpful, and easy to negotiate with. They had my paperwork ready when I got there, so the purchasing process was quick. Bonus: I didn't feel pressured! I give them all five stars and would definitely do business with them again.
Great experience. Steve K. worked to get me exactly what I wanted at the payment I wanted. It is always encouraging to see the owner walking around talking and helping customers.
everybody was super friendly and very professionel. Our salesperson Amos was 100% great,the finance department etc nothing but good to say about them all.
Kia service is thorough, reliable and always gives me a full print out of what was checked on my car. A service representative checks in to see if I have any questions and they always have my car completed within the estimated time frame. It is a very professional operation.
Steve Kramer did an amazing job getting me in my new car! He listened to my concerns helped me get a great telluride that I love! Took me through the process slowly explaining everything as a first time buyer! I have a great experience! I love my new car!
Steve Kramer was awesome. This was one of the best car buying experiences I have had!
Fast service for my oil change, rotation, and balance. Advisor Bob Tomlin was incredibly helpful!"
I give them at 10 they very nice they care about their customers appreciate them for refreshments in the lobby they very helpful in time of need they have you in and out in a timely matter
Great service always and i always come back. Maybe not schedule so many so you don’t have to wait as long
Amos is amazing. We love him. and he’s a great animal lover. we will always recommend him to our friends.
Coastal Kia did an excellent job of taking care of my cars service needs. Very courteous and knowledgeable.
My first visit with my new (used ) SOUL I just bought through CARMAX. No big deal work but smoothly done and nice people. I'll probably bring it in there when I need service.
Amos was easy and pleasant to work with; no pressure. Amos, the Sales Manager, and Cody worked within my budget parameters and helped make the sale happen. I've been a Coastal Kia customer for a long time and have been consistently impressed with the dealership's customer service. Love the new car.
This was my first time having my car serviced at a dealership.
I was quoted $544 for the repair, including installation. I agreed to that price, and we were waiting for the parts to arrive. A couple of days later, after the parts arrived, I was told the total would actually be nearly $1,100 because something had been left out of the original quote. Initially, they would not honor the agreed-upon price and only offered to waive the diagnostic fee.
The people I dealt with were friendly, but having the price nearly double because of an internal quoting mistake was frustrating and ... Read More Google - Nov 5, 2026
Coastal Kia has a great service center! They were timely and so nice to work with.
Great people & service! Clean store, Good snacks. Great scheduling every time. Professional manners. Efficient & Courteous.
We really enjoyed working with Jan. We had every intention of looking at other cars at other dealers, but we were so impressed with the car and with Jan we decided to stop and purchase the car -- it being the only one we viewed in person.
Got me in and out without and an appointment within 1 hr. Grateful for trusted service
Everything went fine. In-N-Out good service great hostess help me with 10 things. I didn’t know about my vehicle. I just sitting here. She showed me everything. She was great thank you
Quick and easy fix and turn around time. Problem was fixed and car seat is not leaking anymore.
The guys did a great job correcting the nail they missed in my tire the Thursday before. Even though this was another extremely inconvenient situation, since I had just been in days prior and told there wasn't a nail. They did their best.
Easy to schedule servic; service rep was knowledgeable and a good communicator. Overall an excellent experience
I have 2 Kia’s and don’t do my own service anymore. The service is good and the people are nice to work with. One thing I don’t like is the AI assistant. I want a live voice on the phone.
I went in, in need of help and they gentlemen there were extremely helpful and helped find a solution that worked for me
I was treated with respect as a single woman. I felt like I was given time and ample help.
Amos was great with helping us find the perfect car 10/10 experience.
Travis was wonderful and everything was explained and detailed.
My wife and I were looking to buy a new KIA. Rodrigo was our salesman and was nothing short of great. He said what the deal was and when it came down to the numbers nothing changed. Everything was the way he said it would be. Heber, William, Michael and the team made our purchase of our new KIA go as seamless and pain free as possible. In and out with a new car in 4 hours. Great group of guys (and gals) over there at Coastal KIA.
Where to start, oh I know I am a new proud Kia owner! I came in with an unfortunate situation with my prior car. Amos was there to take care of me from start to finish, one of the least salesy guys you'll meet! Amos and Edward both helped me get the car I desired at the price and monthly payment that would make me feel most comfortable! Never felt pressured, felt comfortable the whole, and I walked out with my new 2027 Seltos! Thank you Amos and the whole Costal Kia team for help making a stressful/bad situation ... Read More Google - Oct 31, 2026
Professional, courteous, excellent service. I LOVE my KIA Soul!
John was amazing! I had a nail in my tire, and he got everything taken care of quickly and made the process super easy. He helped me get a new tire in no time and was very helpful and professional throughout the whole experience. I really appreciate his great customer service. Highly recommend working with John at Kia!
Service advisor kept me informed , my tires were checked for any damage and were properly inflated
Sam in the Service Department is always very helpful and courteous when servicing my vehicle.
They were very accommodating. When they didn’t have what I wanted, they looked for it brought it in, called me, and I was able to buy exactly what I wanted. They worked very hard to do what I needed, when I needed it and find exactly what I wanted.
Jacob was awesome and dealership was very efficient and friendly. New favorite KIA Dealer.
I love Coastal Kia. I had problem with my SUV and they have helped me so much. They minimize my cost and also the services they provided was top notch. I feel relax and they appreciate my business. They are honest, friendly, knowledgeable, dependable, and fair.
I couldn't ask for better service. Friendly staff and professional service at every visit
Amos did a wonderfull job, he explained everything well
Ive already done this survey one. Travis was easy to work with. He got me by default and i appreciated him jumping in the help me.
Bob is my main service agent and is so on top of taking care of us! He always tells me how the service went, what might be upcoming and even searches for recalls without being asked! Bob is my main service advisor, but Sam and Howard jump in to help if needed too. They are all amazing - and truly look out for what’s best for their customers. Hands down best service department I have ever dealt with!
Coastal Kia’s service department provides excellent customer service, knowledgeable technicians, timely repairs, and a consistently outstanding ownership experience.
Efficient and friendly. I really don’t have a lot more to say it was a mandatory service and everything went well. The only thing I don’t like is that we don’t get our car washed, but they did give me a coupon to have it done somewhere else so everything was great.
Very nice, very helpful and very professional!
Appointment was on time, service completed efficiently. The dealership is well maintained and very comfortable while waiting for service. Much improved over previous dealership.
Great experience, very friendly greeting as soon as I pulled in. Waiting area clean and comfortable. Service was timely and I was kept updated.
Travis was very friendly and helpful. He was great at communicating with me and always ready when I arrived.
friendly, on time, efficient, quality, I always enjoy the scheduling process and visiting Coastal Kia
Rodrigo was the one to help me with my car and he was very helpful and sweet to me and my mother thanks Rodrigo for what you have done he had such great customer service!
Knowledgeable, mean what they say, friendly, great customer service skills, amazing product and warranty. Love our new sportage!.
I took my vehicle to Coastal Kia for service and used their courtesy shuttle to get back to my office. Unfortunately, the shuttle driver’s conduct was completely inappropriate and unacceptable.
During the ride, I mentioned that my previous Kia had been totaled when an unlicensed driver ran a stop sign and hit my vehicle. The driver’s immediate response was, “Was he Hispanic?” I challenged the question by asking what that had to do with anything. It was an unnecessary, racially charged comment that had absolutely no place in a professional interaction.
Customers should not have to deal with ... Read More Google - Oct 20, 2026
knowledgeable staff, great communication timely service and comfort of knowing that the dealership keeps my vehicle in excellent running condition.
Chad had worked with me daughter on the phone and heard what she wanted in a lease. He had the Kia Sportage ready for a test drive when we got there which was a very nice and long text drive and he explained many things on the dashboard to her. Chad knew my daughters limited monthly payment since she is a single mother and I was happy Chad and you got us a deal we could accept. Also, appreciated Chad delivering the car since Holly had surgery and could not drive. Riley was very kind and nice during all the ... Read More DealerRater - Oct 20, 2026
He welcome me ,ask me if I like anything to drink,went over my information what's I was looking for ,and help me with car I picked out,went over all information about the car,answer questions I had,and plus fill my car up with gas ,gave me his card to car him if I have any question for him,very nice person.
I would like to give a shout-out to Mr. Steve Kramer (Foor Manager) -Mr. Heber (Floor Manager) - and Mr. Riley (Finance Manager), what an "Awesome Team." My car got totaled, and they all worked very hard to get me in the vehicle I wanted, which was a "2027 Kia Seltos S." They did everything in their power to accommodate my needs, as well as my wants. With all of their hard work, it took less than a week, to seal the deal!!! Y'all are the best!! 🙂 Sherry J
I would like to give a shout-out to Mr. Steve Kramer (Sales Manager) -Mr. Heber (Floor Manager) - and Mr. Riley (Finance Manager), what an "Awesome Team." My car got totaled, and they all worked very hard to get me in the vehicle I wanted, which was, a "2027 Kia Seltos S." They did everything in their power to accommodate my needs, as well as my wants. With all of their hard work, it took less than a week, to seal the deal!!! Y'all are the best!! 🙂 Sherry Johnon
Travis made my car buying experience easy. Even offered home delivery!
Polite , respectful and responsive Very professional Answered all questions within his abilities Polite and knowledgeable
Sam was very professional and his communication was top notch. I’ve talked so much about Sam to my family and friends bc how he went way above and beyond!! I even mentioned if I would buy a vehicle from yall if he was my salesman! I went in and ask for him to checkout bcc because I wanted to personally thanked him for everything.
Mr. Steven Kramer provided excellent service from begining to end. My wife and I would highly recommend Coastal KIA to anyone in Wilmington and surrounding areas
I have purchased 2 new cars with Coastal Kia, Jan was most helpful in our last purchase. I have recommended Coastal Kia to many friends who have purchased vehicles and my sister recently purchased a vehicle with Jan helping with her with that purchase. Bob and Sam in the Service department have been taking care of my cars for about 13 years now. Highly recommend Coastal Kia!
Great service everyone is very helpful and get the job done in a timely manner.
Had a great experience with Coastal Kia! Adrian Gannon helped me find the perfect car for me and my family. They were very professional and friendly. Highly recommended!
Our salesman Rodrigo Infante was very professional, knowledgeable, gave us no pressure, and calmly handled questions. Willam Baker from finance thoroughly explained available options and was easy to work with. Overall experience A+
The Coastal Kia crew gives a good buying experience. With the inflated cost of all automobiles and the challenges of buying these days, all one can hope for is being treated with courtesy and respect, and getting a fair deal. I got those things so I’m happy.
Extremely courteous and professional. Great communication and was not pushy with additional services. Service was prompt and complete.
It was easy to make my appointment. I was taken right away. My service associate,Sam was nice. And my wait wasn’t too long.
Service to repair faulty cameras took 8 business days due to need to order parts. Sam, my service representative, kept me fully informed throughout. My only concern, which I didn’t immediately notice, was an additional 22 miles driven while my SORENTO was in service. I don’t understand why the vehicle was driven at all.
Awesome service, I will be back Quick and efficient, would strongly recommend this service dept
Thank you for the wonderful customer service and service to my car that I received.
Great Job from the entire staff. The only issue was the length of time it took to get an oil change. With a scheduled appt appt it should not take 1.5 hours. Thank You
Extremely helpful with setting up service appointments. Plenty of available options on time and dates Srevice rep was respectful
I have been a customer at this dealer for over 12 years. Purchased five cars. Highly recommend the sales and service staff!
They are always super friendly and very helpful. The facility is very clean and welcoming.
Nice atmosphere and engagement by staff. Need more focus on review of scheduled service . Some service exorbitantly priced
I had an amazing experience working with Coastal Kia! Everyone was so nice, professional, and helpful throughout the entire process. The team made everything easy, answered all my questions, and made me feel comfortable and valued as a customer. It’s refreshing to work with people who genuinely care about providing great service. I couldn’t be happier with my experience, and I wouldn’t choose anywhere else to shop for a car! Highly recommend Coastal Kia to anyone looking for a great car-buying experience!
Brought Kia in for recall service. Took an hour for the courtesy shuttle to take me off site. It was really nice once it did. Pick up was quick too. Only complaint is - they did the recall service, but I came in with the SRS light on & left with it still on. Dealership said what they thought the problem might be but didn’t do anything to fix it. Vehicle is under warranty.
I had an appointment scheduled for 10/5 @ 10am after driving from Oak Island to Wilmington was told I shouldn’t have come in today. No help with mixed paint the used on my right door.
Great Service and even better communication. First-class service. Would recommend to anyone who would ask
I believe this is my fifth or sixth purchase with Coastal Kia. I usually deal with Steve Kramer, but Chad hit me first on this one. Chad was absolutely exceptional. I had a very strict budget and I was not easy to work with and he helped me when no one else could. I will always be a repeat customer as long as Chad and Steve are there! Also loan processor went above and beyond for me when I was trying to decide on warranties and what I could afford. It really meant a lot to me.
Always professional, friendly, timely, organized and thorough. Have been coming here for years. Great staff!
We love our Kia! This is the 3rd Kia I’ve purchased from Coastal Kia in the past decade! Excellent service!
First class service for my elderly parents. Went above and beyond of what you would expect.
Every one was professional from the time I walked in until the time I left. Great people!
Everyone I encountered was very personable and professional. Nice to see the owner present on the showroom floor.
Not only was it top notch service but Adrian was such a personable specialist. He knew what the best car was for my lifestyle. I have had the car for a few weeks now and it is so much more than I expected. Excellence!!!
Brian Benson was awesome, very easy to work with, very transparent and knowledgeable. Will continue to work with him!
Don’t buy from here unless you want them to incorrectly pay off your trade in and destroy your credit! Just to make a sale!