Customer Testimonials
THE ENTIRE CREW AT COASTAL KIA WAS ABSOLUTELY WONDERFUL TO DEAL WITH. NEEDED A COUPLE OF THINGS FOR OUR 2014 SOUL AND WAS TOLD THAT I HAD A 9:30 APPT ON 9-7-2022. WHEN I ARRIVED AT THE DEALERSHIP AND ATTEMPTED TO GET CHECKED IN, THE EMPLOYEE WAS ADAMANT TGAT HE SAW NO APPOINTMENT FOR MY CAR THERE EVER! WELL, I INSISTED THAT I DID AND HE DID NOT ARGUE WITH ME, JUST DID THE INTAKE AND PROCESSED ME IN WE FIGURED IT WOULD BE A FEW HOURS, BUT MY TECH ADVISOR CALLED ME AFTER 45 MINUTES AND GAVE OUR ESTIMATE FOR ALL ...
Very good thank you soo much Tina you are GREAT!! Also Ever was the BEST when I bought my KIA Sportsmen 6mo ago. Service depth were super nice!!
They have Excellent service. They are Very professional and they have . Excellent customer service my husband and I are very Satisfied
A great place to buy a car. Everyone was so friendly. Ring the bell and be happy 😊!!!
Very easy and efficient service
Great service department and Bob is very knowledgeable. He assisted me with all my service needs. My car was completed in a timely manner and it was delivered back to me at my work place, It was also so clean when it was returned. Such an easy experience. I love Coastal Kia.
Always professional and keep me updated on the progress of my car. Upon arrival I’m given an estimated cost and time of completion.
I can always count on Kia to help me , keep my car in working order . They are all very helpful and experience in each of the fields.I’m so Grateful for Kia for fixing my car so many times in the past. Thank you Kia you all all the best.
I have been with this dealership since 2013. I have had 3 KIA,s from there and cannot say anything but good words about their service.
Great service. Customer service rep did outstanding job of keeping me informed. He was very pleasant
They assisted me with finding a new vehicle after my accident. My salesperson Steve was always available to answer my questions throughout the process and has been more then willing to go the extra mile.
Gary did a fantastic job at keeping me up to speed on the progress of my car's maintenance. Super friendly and I cannot recommend Coastal Kia enough!
Gary helped me out with my oil change today. He was attentive and very helpful with getting my service taken care of!
Exceptional customer service. All of the staff is friendly and helpful.
They evaluated my vehicle and kept me informed of the warranty claim process. Great service!
Very pleased with my service. Very nice staff, clean showroom, etc.. Thank you very much
Very pleased with my service. Very nice staff, clean showroom, etc.. Thank you very much
.we were .actually surprised by how Ever was easy, cooperative and knowledgeable as was GQ!
Saw the vehicle I was interested on the website, scheduled a time to come check it out, was sad to see it had been sold to another dealership earlier that day. None the less had a newer truck waiting to be looked at when I got there. Drove it around the block. Sat down and discussed numbers. Came back and I rang the bell. That’s how easy buying a car should be.
We were very impressed with both the courtesy and knowledge of the sales staff. Ever and Cody did everything possible to make the sales of both vehicles a pleasant experience for all.
The service personnel are friendly, knowledgeable, very professional and courteous. This is the same experience I had with the salesperson and the other office personnel. The waiting area is very clean and comfortable.
Skylar Is the best/easiest car salesman ever! So very helpful! Willing to go above and beyond
It's a good dealership the people there are very nice and helpful thanks for everything
Words cannot describe how much I love coastal Kia! They are friendly, fun to interact with, and they make sure you understand the car you like, the features that come with it and everything in between! My car buying process was wonderful thanks to Kendrick Progue & Mike in financing. They handled everything so smoothly and I am so thankful to the both of them. Thank you guys! I love my car!!
You guys are the BEST. Thanks to Sam for working me in and Rich Hine for doing such a great job on my truck. I really appreciate you guys.
Very professional person in service department. Staff is accommodating and polite. Would recommend this dealership
Quick easy enjoyable experience
Steve and his team made the buying process as easy as possible for me. They let me bring my 2 dogs and delivered the car to my home - 45 minutes from dealer- and picked up my trade in when the car was delivered later that week.
Excellent well run.
We always get the best service and most attention of any dealership we’ve ever dealt with, absolutely no pun intended, from Coastal Kia. That was true before our last service visit, when Pat pulled out all the stops, serving up a great employee and customer appreciation meal that rivaled anything we’ve eaten in many recent restaurant experiences. If that weren’t enough; when the feast tried to fight back, Pat took me to his office to get me a tums from his desk! If you want Lexus treatment for less, with no sacrifice of quality vehicle performance, head ...
The staff was very friendly and helpful. The service was excellent and the wait time was short
They are very friendly and helpful. Sam is always very nice. I will continue to bring my car in for service.
I highkly reccomend this location . They have good customer service, very accomodating and friendly service staff.
Responsive, professional and more than fair. I’ll do it again!! Exceptional experience start to finish.
Knowledgeable. Friendly staff
From the moment I stepped on the lot to browse vehicles, to the moment I drove off in my new vehicle, this dealership and it’s staff have been nothing short of amazing. I worked with sales member, Jan Ramos, who was always kind, informative, and passionate about the products he is selling as well as the company he works for. I felt more so that I was working with a friend than someone trying to sell me something. Every one who works here greeted me with a smile and seemed genuinely excited to be there. They did not have ...
From the moment we stepped on the lot to browse vehicles to the moment we drove the car home, this dealership and its staff (especially my salesperson, Jan and Manager, Pat) have been nothing short of amazing! They made the process easy, fun and stress free. I’ve purchased multiple vehicles from dealerships all over and this was by far my best experience!
I am very pleased with Coastal Kia. I have purchased two vehicles from them. A 2021 Sorento and a 2023 Sportage. Unfortunately, both of these vehicles suffer from the same issue. The engine is very rough under light acceleration and at low speeds. The neighborhood I live in requires that I drive under the very conditions that these vehicles perform the worst. The service department has been unable to find the issue after multiple visits and once told me that there was a factory document that claimed that this is normal for the engine that is in my vehicle. While I am ...
Kia has been a great place to give my car thr care it need. Thanks
They did an amazing job! Helped us with our trade in and got me rolling in a KIA K5!
Coastal Kia remained professional and kind through the duration of my visit for scheduled maintenance and oil change. They were prompt to get my vehicle into the shop, and spoke with me during the entire process to ensure that I recieved the utmost care and consideration during my visit.
Darren was helpful all through my repair. This repair shop is honest and responsive. Great job Darren!
Nice service advisers and easy check in process. Great shuttle driver. Beautiful building and clean.
Gary Nelson was our service representative and he was friendly, professional and knowledgable.
The folks at Coastal Kia are the best! From the owner, Pat, to the Sales and Service Managers, to the Sales and Service associates, to the Office Staff and Maintainence Staff! Everyone cares about you and your concerns, not just at the point of sale, but for years afterwards. Would highly recommend Coastal Kia!
Very efficient
Always great customer service!! Thank you Sam and Beth for the exceptional service.
Sam Weisman and John Wigger took excellent care of me as usual. Sam kept me appraised of my car's progress , and John bent over backwards to get me to my next appt. I have full confidence in the Kia Service dept. at Coastal Kia.
Do as they say. Always courteous. A pleasure to deal with. Plus they always have coffee.
Always feel welcomed. Very nice and helpful employees. I use the concierge service most of the time. Both drivers are very nice. Always satisfied with the work performed. My Kia is a 2017 and nothing but maintenance has been required. I love my Kia Sportage!
Coastal Kia of Wilmington has experienced personnel in it's Sales, Service and Parts department that are dedicated to satisfying their customers. I have found Coastal Kia to be a well-rounded dealership that provides professional friendly service. It is for these reasons that I will be recommending Coastal Kia to others !!!
My experience with Coastal kia was far beyond just a routine selling of an automobile. When you walk in you're created with a smile and a hand shake. They ask you exactly what you're looking for. What kind of money that you're looking to spend. I. Partnered up with my sales person and we worked together to reach my goal. Things didn't go smoothly on my end but Steve Kramer worked with me for three wks until I finally got all of ducks in a row. I couldn't have done all the thinking or decisions. ...
Jason Dodd was very straight forward, super easy to talk with. No pressure involved. The entire team will have my business as long as they are open!! Second vehicle I’ve gotten from them while staying within my pre set budget! Very excited to have a good car dealership in town!!
Kendrick was such an awesome salesperson, he made everything go as smooth and quick as possible! His manners we wonderful, he treated us like we were the only people at the lot! The financing went smooth we were in and out in and out in no time. Our car was cleaned and gased up and ready to go! The place was clean as can be a d the service department was friendly and helpful as well!
Quick service. Easy to schedule online. Comfortable waiting area. Offers for transportation if necessary. Good job!
Bob answered questions and explained the maintenance that needed done. Kept me updated while I waited. Always a good experience when I bring in my car!
This was a great visit. We were quoted accurate time and prices. Would visit again.
Good service and friendly people good place to wait for your car to be taken care of
Very responsive. They said they would look further into a complicated issue for me. They actually called me back when they had an update.
Hats off to Coastal Kia of Wilmington for my excellent buying and service experience . Professional, core valued organization with exceptional staff. Thanks to Peggy, Ever Mike and Alex for putting my deal together and your patience to ensure I was happy from start to finish. I’ll be back and I’ll recommend you for sure!!!
I was told an hour for an alignment and it was very close. The service is great and everyone is very knowledgeable
Jan and Uber were very helpful in the process of buying a new car. They were a pleasure to work with.
Always a great job. Keeps you informed of your cars service progress. Like the waiting room.
The dealer ship has been very pleasant to me. When I have an appointment they are on time no waiting. I appreciate that.
Sam in the service department is wonderful.
Fast, courteous and professional service. Nice staff that went above and beyond to assist. Thanks.
Great service but do not like constantly being emailed and called about filling out this survey or the sale person trying to get me to trade my car.
We had our 3 month check up and you all did a great job! I will always use Coastal Kia for our car maintenance needs.
Kia always dose an great job ! The waiting room is always clean and very comfortable.
Tony K. in the service department more than likely saved my life (or at the very least, an accident) by diagnosing a problem I was experiencing with my steering wheel. Being as how it isn't a Kia, I had to get it to another dealership for service under warranty and was concerned about driving it because the steering wheel felt as though it was about to "wobble" off! When Tony looked at it he said I should definitely have it towed. I took his advice. The dealership that fixed it said he was 100% correct and that I ...
Very pleasant everything was done thoroughly let me know what was going on and I was very pleased looking forward to the next trip thank you
They are doing a great job at this dealership and are on top of fixing any mishaps that occur in a timely fashion, with the quality and care of a professional.
We were very pleased with the facility and friendliness of everyone. Brandon Wright was personable and helpful. We are very pleased with our purchase.
Very prompt, professional good environment. Very good experience.
This dealership is a very friendly and transparent personnel that cares about the satisfaction and concerns about the customer (us).
Nothing but good things to say. Ever our salesman was super. No pressure knowledgeable and friendly. We were not planning to buy a car today but my wife fell in love with the 2023 Kia Forte. We feel we got a good deal and a fair trade-in. Dealership was impressive. As a matter of fact we had made appointments with two other dealerships and canceled both and bought the Kia that day. Wife loves it. Highly recommend this car and dealership and our salesman EVER.
Work was completed within the time they told us. The staff was very friendly and competent.
Friendly and prompt. I have done this survey already so please stop. Shouldn’t require 15 words
They were very accommodating and the process was handled quickly and smoothly ! On top of that my car was delivered to me at my door!
Gary in the service department did a great job going to bat for me when I was unhappy with the response I was getting from the management team. Gary made sure that my vehicle was taken care of and that the issue was resolved with no further actions on my part. I will be getting my vehicle serviced here again.
Best customer service I’ve ever received. Go above and beyond! Definitely recommend them to everyone!
Great experience! I am enjoying my new telluride very much. Staff is friendly and helpful!
Jason Dodd and Luke Bernard were diligent and professional with their knowledge of the process to ensure securing a sale. Their ability to meet the customers needs is exactly the kind of salesmanship delivered by only the best!
My 2023 kia seltos got scratched the first day I got it. I called the dealership and talked to Uber, he helped me and got the scratched removed!
Was there for a recall in my car and was attended immediately. Waiting time was as I was informed. Service was great
The services was great and felt like I was heard about the issues with my car.
The Team at Coastal Kia is Fast, Reliable, Joyful to work with....
Harrison was a great help . The whole team was helpful and transparent. Great overall experience!
Great people and great service
After looking for a Kia Soul in several different towns in North Carolina to no avail. I ended up coming to Wilmington to pick up my mother and go search for her a used Kia Soul at some of the places she had seen advertised online. After searching all day at many cars lots I ultimately made the best decision I could have ever made. I turned into Coastal Kia and we started looking on the lot at the nice selection of Kia Souls that they had. I was coming from Greensboro NC and checked several dealerships between there and ...
They kept me informed and were very accommodating. I would definitely recommend this dealership to my friends.
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